Reporting vulnerabilities

We value the expertise and help of the cyber security community in helping us maintain our high security standards. You can use this site to report any suspected security vulnerabilities related to our services or products.

 

Rules of engagement 

Vulnerability disclosure policy guidelines

As a responsible member of the cyber security community, your expertise can help us fix potential issues faster and more effectively. If you find a suspected vulnerability relevant to Farmers, please let us know so we can fix the problem as soon as possible.

 

Reporters Responsibilities:

• Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue may not be marked as triaged.

• Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.

• Do exercise caution and restraint regarding personal data and do not intentionally engage in denial-of-service attacks.

• Multiple vulnerabilities caused by one underlying issue will be treated as one valid report.

• Social engineering (e.g. phishing, vishing, smishing) is prohibited.

• Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.

• You must treat all information about our systems, staff or customers that comes into your possession or that you otherwise become aware of, which is not publicly available, as strictly confidential, and not share or otherwise use it for any purpose other than emailing it to us as a submission as described above.

Non-qualifying vulnerability submissions:

• Clickjacking on pages with no sensitive actions

• Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions

• Attacks requiring MITM or physical access to a user's device.

• Previously known vulnerable libraries without a working Proof of Concept.

• Comma Separated Values (CSV) injection without demonstrating a vulnerability.

• Missing best practices in SSL/TLS configuration.

• Any activity that could lead to the disruption of our service (DoS).

• Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

• Rate limiting or bruteforce issues on non-authentication endpoints

• Missing best practices in Content Security Policy.

• Missing HttpOnly or Secure flags on cookies

• Missing email best practices (Invalid, incomplete, or missing SPF/DKIM/DMARC records, etc.)

• Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]

• Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).

• Tabnabbing

• Issues that require unlikely user interaction

 

How to report a vulnerability:

Please help us by providing as much information as possible about the problem you have discovered. If you have not yet done so, please remember to review our rules and guidelines previously announced before submitting the information here (link to page).